These steps are the same whether you’re adding an Exchange email account or additional email accounts to Outlook.
- Select File > Add Account.
- What you see next depends on your version of Outlook. For Outlook for Microsoft 365 and Outlook 2016: Enter your email address and click Connect.
For Outlook 2013 and Outlook 2010: Enter your name, email address, and password, and click Next.
- If prompted, enter your password again, then select OK > Finish to start using your email account in Outlook.
Outlook won’t accept my password
If Outlook won’t accept your password and you know you’re using the password for your email account, you might have an email account that requires additional security or is setup with Two Factor Authentication.
Our Secure Exchange accounts all use two-factor authentication to help verify that you’re the person trying to access your email account.
To add a Secure Exchange email account to Outlook, you’ll need an app password, also known as an application password. This is a different password than your regular email account password. One way you’ll know you need an app password is if you see the following message: 2-factor authentication is set up for your account. Please sign in using your application password.
The steps to obtain an app password can be different for each of our clients, please contact our support team to ensure you have the right information.
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